Q: How to register & redeem a certificate (WEEKS)

Step 1: To register a purchased certificate, click on "Sign-up" and then "Register with Email". Fill up all necessary information and access code given during the purchase. Finally, click "Continue". <img src="https://storage.crisp.chat/users/helpdesk/website/6d071192e7556400/cert1_1470j6u.jpg" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/6d071192e7556400/cert2_17vpkbq.jpg" alt="" /> Step 2: To redeem your certificate, after signing in, click on "Wallet", and then "Redeem Certificate". Type in your Certificate Code and it will be added to your wallet that you may use for your next booking. <img src="https://storage.crisp.chat/users/helpdesk/website/6d071192e7556400/cert3_19vxwlb.jpg" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/6d071192e7556400/cert4_1acmtgk.png" alt="" />

Q: How to add a certificate to a booking (WEEKS)

Step 1: Make sure that you have an available certificate balance in your wallet, the system will add it automatically by checking the box. The system can show prices deducting the certificate price value. <img src="https://storage.crisp.chat/users/helpdesk/website/6d071192e7556400/add-certificate_pz56d2.jpg" alt="" /> Step 2: If for some reason it doesn’t add it, you can re-check the box again. The certificate value should be added to the booking. Step 3: If there is a new balance on the booking it will be shown after the certificate price deduction.

Question 1

How to search and reserve a booking (WEEKS)

Accepted Answer

Step 1: Sign in to your account.

Step 2: From the homepage, fill in your preferred destination or navigate on the map. You may also put your desired check-in date.

Step 3: Hotel selections will appear on the right side of the screen. Click on the hotel of your choice to display availability, pricing, room types, etc. You may click "View" to reveal hotel information. In the hotel Information, besides the hotel descriptions, the policies and all other things that you need to know about the hotel/resort are highlighted.

The pricing displayed is the total amount to be paid during the booking and is for the holiday stay only as stated. Kindly check the details properly in the policies section, it may include additional/mandatory fees to be paid at the hotel directly.

Step 4: Click "RESERVE" and"Check Out" to proceed to the Check Out page. You may hold the booking within 24 hours by pressing "HOLD".

Step 5: Click the “Check Out” menu. Enter your payment method. Select or enter the details of the tra

Question 2

How to search and reserve a booking (HOTELS)

Accepted Answer

Step 1: First, please sign in to get the lowest rate possible on your hotel booking. Step 2: From the homepage, fill in your preferred destination, check-in / check-out date, and the number of adults/children, and then click "Search".

Step 3: Search results will appear for you to select your preferred hotel. You may also use filters to find hotels by location, a map view, landmarks, hotel name, star rating, price, etc. You may click on the Hotel Name or “Book” button to continue.

Step 4: Select your room type, meal plan, cancellation policy, etc. for your booking. You may also browse the hotel facilities and amenities. There is a Reservation Summary panel on the right side.

Step 5: Select or enter the details of the traveler and click "Complete Booking". You'll be redirected to the payment page to choose your payment method and complete your booking.

Step 6: Select or enter the details of the traveler and click "Complete Booking". You may also put your Special Request. You'll be redirected

Question 3

How to register & redeem a certificate (WEEKS)

Accepted Answer

Step 1: To register a purchased certificate, click on "Sign-up" and then "Register with Email". Fill up all necessary information and access code given during the purchase. Finally, click "Continue".

Step 2: To redeem your certificate, after signing in, click on "Wallet", and then "Redeem Certificate". Type in your Certificate Code and it will be added to your wallet that you may use for your next booking.

Question 4

How to add a certificate to a booking (WEEKS)

Accepted Answer

Step 1: Make sure that you have an available certificate balance in your wallet, the system will add it automatically by checking the box. The system can show prices deducting the certificate price value.

Step 2: If for some reason it doesn’t add it, you can re-check the box again. The certificate value should be added to the booking.

Step 3: If there is a new balance on the booking it will be shown after the certificate price deduction.

Question 5

Will I need to pay anything extra on arrival

Accepted Answer

Sometimes you're expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you shouldn't pay anything upon arrival.

If the property requests money that you believe is incorrect, please reach out to our Customer Service team.

Question 6

I am having trouble signing in (WEEKS)

Accepted Answer

Click the "Forgot Password" link, enter your email address, and click "Submit". You will get an email to reset your password.

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